![]() There’s a lot of modern features built in for ease of use, but at the end of the day you’ve got to really have the patience to get in there and get into the nuts and bolts of it and really get your hands dirty to get the thing working half the time. It’s a lot closer to Radio Shack PC kits back in the day or working in MS-DOS than it is to an iPhone. “This is going to be a great experience.” But in the back of our minds, we are thinking, “They don’t really understand what they are getting into because these things, a lot of the time, it looks like it’s going to be an iMac or a MacBook Air right out of the box. The other inspiration was just as a sales company, when you are selling 3D printers to someone who’s never used them before, there is an inherent excitement level there for them. that are real 3D printing experts that could easily solve a problem or at least identify it for someone who maybe doesn’t have the patience to go on to an online forum, etc. We met a lot of kids at Brandeis, Caltech, MIT, etc. In the past, we might try to hook them up with a college kid. ![]() Life Support is a global social networking marketplace for all things 3D printing. We want to try to get them using that printer again and get them buying our filaments and using them, but they’ve got a defective printer. If they call to open up a ticket with the manufacturer, it might cost them $100 just to open a support ticket to get an answer potentially, to figure out what’s wrong with the printer. We run into cases where we have a library, for example, that has a machine that’s out of warranty from. In our experience, trying to sell filament into different markets of education, the library market, K-12, anyone we can find that’s using filaments. Why we built it is it has really developed over the last probably couple of years in the back of our minds but not so much consciously. I just want you to tell us why you guys came up with it first and what it is. You’ve got a big announcement we want to start talking about first. We love to chat with people in the industry and get viewpoints. It was one of those few things I’ve been looking forward to a lot over the last couple of weeks since we scheduled this. It was so good to see you at CES and we are glad to have you back on the show. Let’s hear from Buzz and let’s talk about Life Support some more. We saw him at CES earlier this year and said when he was ready to launch Life Support we would have him on. We wanted to have Buzz back on because so many things have changed. You maybe need model help or somebody to help clean something up or create a model for you of something particular. It doesn’t matter where in the world they are. Having a place where you could go to someone, like the Life Support situation here, and be able to, “Does someone have a scanner? Could they do this job?” You can dial it in locally. We ended up buying a scanner in this particular case. We went to our friends at the UPS Store down in San Diego. ![]() We wanted to go and have it scanned, and it was really impossible. ![]() I tried to recreate it in CAD and I was spending way too many hours trying to do it. I’ve got more than two decades of CAD experience, and this part just didn’t have a straight, flat line on it. Because we couldn’t create the geometry from scratch, it was just too impossible, which is really unusual. We had a particular part that we needed to scan. We had this big issue this last week actually for a client. Maybe you just need help creating a model. It could be a number of other things that you really need in and around the world of 3D printing. I love the way he puts it because that’s how it feels when your printer goes down and when you can’t do something about it and you can’t fix the model or whatever. ![]() This is about life support for 3D printing. We had a couple of these kinds of episodes going on recently where we’ve talked about various sites that are helping people learn 3D printing or get tech support for 3D printing, and that’s what this is really about. He’s got something new to talk about today. We have a returning guest today, Buzz Baldwin from 3D Printlife. ![]()
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